FAQ - inteaviva.com

1. Do you ship internationally?

Yes, we offer worldwide shipping. If your country/region is not on our list, please contact us at [email protected]. Depending on your country and city, taxes may apply, and you will be responsible for any taxes and other related fees.

2. How long does it take before my order gets shipped?

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time checking/perfecting your items, particularly during the peak seasons of the year. Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.

3. What is your Shipping & Return policy?

We have a dedicated page explaining our shipping and return policies. Please click the title to be redirected to the page.

4. An item in my order was damaged in transit. What do I do?

Oh no, we’re so sorry to hear this! Please send us an email at [email protected] with your order number, full name, and an image of the damaged item, we’ll be happy to help!

5. How do I quality for a free shipping?

We offer different free shipping policies for regular days and holidays. Please check the banner on our homepage or subscribe to our mail list, and we will notify you before any promotion or event.